State Farm® Insurance Agent Freddie Gant

"I so appreciate Ms Freddie Gant. I am new to Texas and she was the agent I chose for my new policy. I am so glad I did. Unfortunately when I was finally able to get my TX driver's license ... without my knowledge my current insurance was canceled. I was so confused and crying but she walked me through the process and stayed after hours to make sure that I got a new policy with the best possible rate and she comforted me as I was trying to deal with my situation. The words that come to mind is "compassion" & "humanity " something that seems to have taken a hit during the past couple of years. It was refreshing to see someone patiently go out of her way to be a "good neighbor " I highly recommend this seasoned and experienced agent. She is a one stop shop."

"I can't put into words how Ms. Freddie Gant uphold her comment to me as one of her customers. I had a misunderstanding where my insurance had been canceled, with measurements out of my control, however Ms. Gant communicated with the head of State Farm and got my policy reinstated. Please note this took place right in the middle of New Years and she always picked up her phone like I was family. Thank you so very much. Her communication and follow up is outstanding."

"Freddie and her staff are awesome people, I've been and client for over six years and the service I've received has been nothing short of superb, they've made me feel like family and I recommend them to anyone that is looking for honest friendly and professional service."

"I met Ms Gant over 30 years ago through a mutual friend and have been with her ever since. It's good to know someone's in your corner when you have a claim and you don't know what to do. I know she's always doing what's best for me not just the company. She has a very convenient location right on FM 1960 and will even meet you if urgency dictates. There may be cheaper places to patronize but you get what you pay for and I feel secure with her coverage. I would, and have, recommended her to anyone looking for life, health, home, auto and even motorcycles. I've even financed a couple vehicles thru' her co. Great for one-stop-shopping!!"

"I have been a policy holder with Freddie Gant since the early years of her Agency. I have found her and her staff to be extremely knowledgeable, friendly, customer oriented, and responsive to questions and/or concerns that I may have had about any of my multiple policies. What particularly impresses me about her Agency, is that she and her staff are motivated to provide their policy holders with the best insurance value “for the policy holder”, even if the recommended solution results in less premium pay for the Agency. Freddie and her team consistently, and persistently work on behalf of their policy holders. I strongly recommend Freddie and her Agency if you are looking for an Agency that will work on your behalf both day and night!"

"Also agree with below reviews, Ms Gant and her staff will never return your calls. If there is an issue she is quick to call you but don't expect to ever hear back from her without multiple calls and emails. I have complained to corporate numerous times and nothing has been done. We have been with Ms Gant since 2009 and with State Farm since 2002 and prior to switching to Freddie we never had issues. I'm at my breaking point and have decided to leave SF all together if this is the kind of customer service they are ok with their agents giving. Get it together Freddie and staff."

"I can agree with Karla's review about staff. I would get calls if I did'nt have something they needed, but if I reached out to them for a question I had about a issue, I would not hear back from them. I had been with Freddie for over 15 years, with state farm for over 20. The customer service has went downhill at her office. My wife and I felt like we were taken for granted. I have home, car and life thru state farm. Freddie, personally seems like a really nice person, but maybe she should should make some staff improvements. I transferred my services to another agent."

"I've been with this agent for over 2 years. The one thing I hate about this agent and the people who work with her is their customer service! It's horrible, I've always had insurance with State Farm with other agents and always had pleasant experiences with them. But Freddie and her reps have little knowledge on how to treat their customers and make them feel valued. They never return calls even when you specify for on back. They will email you as if they don't want to speak with you. They aren't on top of their stuff and YOU have to be the one to remind them to get stuff done. Bottom line, choose Statefarm BUT with another agent that know how to keep and value their customers."